Fold Hill Foods Limited is the data controller (registered in England and Wales with company number 01426126) with its registered office at Fold Hill Foods Ltd, Old Leake, Boston, Lincs, PE22 9RJ. Tel: 0800 0988057 Email: email@example.com
If you are aged 16 or under, please get your parent/guardian’s permission before you provide personal information to our site. Users without this consent are not allowed to provide us with personal information.
Placing an order with Fold Hill Foods Ltd:
We collect information about you when you register with us to create an account and/or place an order for products online (we will collect your name, address, telephone number, email and payment card details, as well as your password if you choose to register an account with us). Collecting and processing this information allows us to fulfill your order and therefore our legal obligation (and contract) with you.
Processing your order: when you place an order with us via our website or over the telephone, your order details (as well as your personal details and payment details) are securely uploaded to our website. This enables us to process and fulfill your order. While your personal details (name, address, email, telephone) are securely stored so that you can easily re-order, we don’t store your credit card details. We use software Sage to process and take your payment – your personal details are processed by Sage simply to enable us to complete the transaction with you (see below for details). Your name, address, telephone and delivery instructions will be transferred to a third party courier company: DPD. This is so that we can deliver your order to you and update you with estimated delivery slots as part of our service to you (see below for details). If you do not want DPD to use your telephone number, please let us know when you place your order.
If you choose to register with Fold Hill Foods when purchasing via our website, your personal details will be held in a secure database so that when you log in to our website you can see your previous order details. Card details are not stored. You can choose to delete your account at any time. If you choose to shop as a ‘guest’ your personal details will not be stored. If you choose to register with us online we will send you a welcome email, to verify your account when you register with our site and other emails in relation to account management or system maintenance.
Once you have placed an order with us we send you two emails to confirm your order status – the first is to confirm that your order has been placed, the second is to confirm that it has been despatched. We send these emails simply to fulfil our legal obligation to send your order out to you in a timely manner. Under this same legal obligation, we may email you to notify you of any changes to our service or problems with your order.
Fold Hill will not pass on your personal information to any other brands within the Fold Hill Foods Ltd group. However, as explained above do use third parties detailed below in order to allow us to process your order and therefore fulfill our contract with you:
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. We will only do this in cases where we are authorised by the law (e.g. for the purposes of fraud prevention).
We also work closely with third parties to ensure for the safe and secure processing of your order:
Sage Pay: as part of the payment process, your personal details will automatically be transferred to Sage simply so that we can complete our contract between you by taking payment for your order. We do not store your credit card details; only Sage receives these details.
DPD: as part of the ordering process, your personal details will be automatically transferred to DPD so that we can send out your product to you. This is necessary so that we can complete our contract with you by delivering your order.
Please note we will not use any financial or credit card information for any purpose other than to discharge our legal / regulatory duties and to process payments made by you for our products and services or due to you by agreement (e.g. refunds).
Currently Fold Hill Foods Ltd does not operate a newsletter. When this becomes available, explicit consent will be obtained.
We do not send marketing text messages, social media direct messages or postal mail. If we did this in the future, we would only do so with your explicit consent.
We also collect personal information when you voluntarily provide feedback via email, social media (for example, if you’re product was faulty and you wish to raise a complaint or you are requesting a free sample) or telephone. We will only process this information for the purpose of fulfilling our contract with you i.e. to replace a faulty item, to enable our technical team to investigate a problem with the product or to send out a free sample that you have requested. If you are requesting a free sample, we will only use your personal details to check that the sample has arrived. After this time, all information will be removed from our system. If you have contacted us to make a complaint regarding a food product, an investigation is launched by our technical team. By law our technical team have to record the details of the complaint and your name and address as part of their due diligence to appropriate food safety laws. This information is stored securely and has to be held by law for 5 years.
We collect your name, email and telephone number when you fill out a contact form on our website as well as information (including sometime details about your pet(s)) that you supply when you contact us by telephone or email. We will only use this information to respond to your enquiry. Once this is dealt with, we will delete your details.
If you provide us with personal details at an event or show so that we can send you a sample of our food or for further information we will simply take this information so that we can respond to your request as requested by you. This information will not be stored once your enquiry has been dealt with.
Information we collect about you with regard to each of your visits to our site:
Information we collect about you with regards to your orders:
: As an entity established under the laws of England and Wales, Fold Hill Foods Ltd is obliged to comply with UK laws and guidance provided by UK regulatory bodies. In particular, we will need to process your personal information to verify your identity, your source of funds for anti-money laundering and fraud purposes, and to establish whether you have been barred from using our site due to objectionable behaviour. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under that contract (e.g. to allow you to purchase goods from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods / services to you.
Consent: We may send you marketing emails in the future in the form of our newsletter about us and our goods, services, news and events where you have consented to sign up to our emails.
Where you have chosen a password to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Although we will do our absolute utmost to protect your personal data and are continually working to improve our website, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will not share your personal details with any other groups within Fold Hill Foods Ltd. We will only share your personal information with third party service providers if it is necessary or reasonably required for any of the purposes listed below.
We will only disclose your information to:
We may also disclose your personal information to third parties:
Under the GDPR you have the right to request your personal data that we hold in a commonly used and machine readable form e.g via CSV files. This information will be sent free of charge.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. There is no charge for this service. Information will be provided without delay and at the latest within one month of receipt. If you make the request electronically we will provide this information in a commonly used electronic format.
Under the GDPR you have the right to obtain:
Confirmation that your data is being processed
Access to your personal data – we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will respond within one month.
The right to erasure (known as the ‘right to be forgotten’): subject access requests – under the new GDPR regulations which come into force in May 2018, you can request for us to delete any personal data that we hold about you if there is no reason for its continued processing. We will do this within one month and there will be no charge for this.
We can refuse or charge for requests that are manifestly unfounded or excessive. If we refuse a request we will tell you why. You will have the right to complain to the supervisory authority and to a judicial remedy. You must do this without undue delay and at the latest within one month.
We would provide data electronically and in a commonly used format e.g. csv file.
Fold Hill Foods Ltd complies with processing legislation to ensure that all data is processed in accordance with data protection laws and in a manner that ensures appropriate security of all personal data, including protection against unorthorised or unlawful processing and against accidental loss, destruction or damage. We regularly review our processes to ensure that all the appropriate measures are used.